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Simply Tray Tables Information Page
If you need help navigating our web site, or have questions regarding our snack tables, ordering, delivery, etc., please refer to this Info section first. If your question is not answered here, please email us at service@simplytraytables.com. We will respond to your email as quickly as possible, usually within the same day.
Customer Service Representatives are available to answer your questions and place your ordr
Monday to Friday 9:30 a.m. to 4:30 p.m. Eastern Time
Call Toll Free: (866) 225-0784
Other times, leave us a message and your call will be returned as soon as possible.
Currency
All of our prices are in U.S. dollars.
Shipping Policy and Rates
We offer FREE shipping on all orders.
At this time, we only accept orders from and ship to the continental United States
(that's the lower 48 states).
Most orders will be shipped via UPS, FedEx or DHL Ground Service from our warehouse within two to three business days. Some of our tray tables are made to order and ship directly from the manufacturer, which increases the ship time of these products. In this case, the individual product page will state an "Availability", with estimated ship time, right below the title of the product.
We DO NOT ship to P.O. Boxes or A.P.O. Boxes
(More information below in the FAQ).
Sales Tax
We are required to charge sales tax on all orders shipped to addresses in Texas. No tax will be charged on orders shipped outside the state of Texas.
Payment Methods
Simply Tray Tables proudly accepts Visa, Mastercard, American Express, Discover, PayPal and Cashier's Checks. We do not accept personal checks or money orders. Please note: orders placed with Cashier's Checks will not ship until the check is received and verified by your bank. This can take up to 5 business days.
Return Policy
Our snack tables are top quality name brand merchandise, but we understand that sometimes you just aren't happy with something you purchase. You can return any item for any reason for a full refund within 30 days of receipt, except for snack tables with issues covered by the manufacturer's warranty. See the "Warranty Issues" section below.
- You must first email us at: service@simplytraytables.com within 30 days of receipt your order for return authorization.
- Returns received without authorization beyond the 30 day window will not be refunded.
- Returns received without prior notice are subject to a restocking fee of 10%.
- Shipping charges for the return are the responsibility of the customer.
- Returns must be received within 10 business days of the date you informed us of your intent to return the item.
- Deliveries that are refused by the customer are considered returned by the customer. Shipping costs for returns are the responsibility of the customer and will be deducted from the customer's refund. Refused shipments will also have a 10% restocking fee assessed.
- Tray tables orders over $500.00 have a restocking fee of 10% of purchase price that will be deducted from the refund.
- Returns must be in new condition, with ALL original materials and packing. Returns without all the original packaging are subject to a 10% restocking fee. Please note - returns that come back damaged will not be refunded. Please be careful to pack all items safely in the original packing and return ship with adequate insurance. If your item arrives back damaged, you will be instructed to file a claim with your shipping provider.
- Items that are returned due to an incorrect or incomplete address will be credited minus the return shipping and a 10% restocking fee.
- Returns determined to be in unsalable (not new) condition can be shipped back to you for a fee of $25.00 shipping and handling.
Gift Certificates are not refundable.
Please allow 15 business days after the receipt of your return for your refund to be processed and issued.
Cancellations
If you wish to cancel your order, please call or email us as soon as possible. Every effort will be made to accommodate the cancellation, providing your order has not been shipped or been processed/packaged for shipment. Please be aware that orders can sometimes ship very quickly, even quicker than the stated times on our site. In the event that your item has already shipped, you can either refuse the shipment when it arrives, or contact us for return instructions. Please note that the cost of shipping back of an item is the responsibility of the customer (see return policy above.)
Address Changes Enroute
If your item has shipped, but you need to change the address before it arrives, please call us and we will make every effort to get this done. Please note the carrier will charge a $20 fee to make this change. This charge will be applied to your credit card.
Backorders
We want you to receive your tv trays or snack tables as quickly as possible and we do our very best to keep an adequate on-going supply of inventory. However, many factors affect inventory levels which may unexpectedly cause a backorder situation. Here is how Simply Tray Tables handles backorders:
- If a snack table or tv tray set you’ve ordered is on backorder, we’ll send you an email to let you know the estimated arrival date. You can choose to wait for the item or cancel it.
- Backorders remain active for 60 days. If the tray tables you ordered are on backorder for greater than 60 days, your order will be cancelled. Please check back with us at a later date to reorder the item.
- Simply Tray Tables does NOT charge your credit card unless your tv trays or snack tables ship. If you used PayPal, your PayPal account was charged at the time you placed the order.
- Once your tv trays comes back into stock, they will ship automatically.
- If you have any questions regarding our backorder policy, or an existing order, please call our toll free number or email us at service@simplytraytables.com.
Warranty Issues
All of the snack tables we offer are covered by one, two or three year warranties, which are offered by the manufacturer. Simply Tray Tables does not handle warranty issues. If your purchase develops a warranty covered problem, you must contact the manufacturer directly.
FAQ (Frequently Asked Questions)
How can you offer such low prices?
At Simply Tray Tables, you take advantage of our direct relationship with the manufacturers of these snack tables. We bring you their best products via the internet, and we ship those products directly to your door. This completely eliminates the retail store, and all those costly retail "overhead" markups are gone forever!
How "up to date" are your products?
The tray tables we sell are always the latest designs. We update our site with the latest products as they become available from the manufacturer. Simply Tray Tables strives to offer a very focused selection of the most attractive and most popular pieces.
I saw the same item on another site. Can you get it for me?
If the dimensions are the same - yes. If you've seen the exact same snack table on another site, it will be from the same manufacturer we use. We don't mind disclosing this because we believe our pricing is the best on the web. Why pay more for a tray table when you can buy the same piece cheaper at Simply Tray Tables?
When should I expect delivery?
Most of our products leave the warehouse no later than the second business day after your order; many times it's faster than that. During heavy shopping seasons, it may take up to three business days to leave the warehouse. After the product leaves the warehouse, standard Ground shipping times apply, which, depending on your location and the volume being handled by the shipper at the time, is from three to seven business days. NOTE: Some products are made to order and ship from the manufacturer. In this case, the individual product page will specifically list when a product is expected to be shipped.
What about overnight delivery?
At this time, we do not offer expedited shipping.
What if I need warranty service?
All of our suppliers hold to the strictest standards of quality control. If by chance you receive a product which is defective, please contact us immediately so we can arrange a replacement or a warranty service. If your product is damaged in shipping, the issue can quickly be resolved by notifying UPS. If you ever have questions not answered by UPS, please contact us at service@simplytraytables.com.
How safe is my credit card information?
When you buy from Simply Tray Tables, your credit card purchase is processed in real time through the First Bank of Beverly Hills, by secure eCommerce servers run by Yahoo.com. Then your order is encrypted with PGP before being sent to Simply Tray Tables. Your card couldn't be safer!
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